This Refund Policy outlines the terms under which users may request refunds for services or funds on 1xTrade. Our goal is to ensure transparency and maintain customer satisfaction.
Refunds are applicable under specific conditions to ensure fairness and transparency. These include instances of incorrect charges, such as being mistakenly billed or encountering duplicate transactions. Refunds are also considered in cases where 1xTrade fails to deliver the promised services or when technical errors impact transactions or account balances, resulting in discrepancies.
Certain items are non-refundable to maintain clarity and fairness in our policies. Subscription fees for premium accounts or services are not eligible for refunds. Similarly, transaction fees incurred during deposits, withdrawals, or trades are non-refundable. Additionally, funds used for trading or once trading privileges have been activated are also excluded from refunds.
To request a refund, log in to your account and navigate to the Support Center. Submit a Refund Request Form, providing essential details such as the transaction ID, the reason for the refund, and any supporting documents if applicable. Once submitted, our team will review your request within 7 business days to ensure a prompt resolution.
Once a refund is approved, it will be processed within 7-14 business days. The refunded amount will be credited back to the original payment method used for the transaction.
For any questions or assistance regarding refunds, our support team is here to help. You can reach us via email at [email protected], by phone at +995 322885078, or through our live chat feature available in the Support section of the website. We are committed to addressing your concerns promptly and ensuring a seamless experience.